Shipping policy

Shipping across Chile
We ship to every region of Chile with Blue Express. Shipping costs are calculated by region and shown at checkout, before you pay.

Delivery times
We prepare your order on business days once payment is confirmed. The estimated delivery time depends on your region and is shown at checkout. Times are estimates and may vary for reasons beyond our control, such as carrier delays or public holidays.

Pickup in Santiago
You can pick up your order free of charge at Marchant Pereira 221, Office 123, Providencia, Santiago. It is usually ready within 24 hours; we will email you when it is ready for pickup.

Shipping outside Chile
For now we only ship within Chile. If you are in another country, email us at contacto@kuhane.com.

Tracking
When we ship your order, we will email you the tracking number.

Shipping address
Please make sure your address is complete and correct before paying. If you need to correct it, email us as soon as possible at contacto@kuhane.com; once the order has shipped it may not be possible to change it.

Problems with your shipment
If your order does not arrive within the estimated time or arrives damaged, email us at contacto@kuhane.com with your order number and we will look into it with you.

See also our Refund policy for returns, exchanges and warranty.