Refund policy
Returns
You have 30 days from receiving your order to request a return.
The wetsuit must be unused, in the same condition you received it, with its tags and in its original packaging. You will also need your order number or proof of purchase.
To start a return, email us at contacto@kuhane.com with your order number. If the return is approved, we will send you a shipping label along with instructions for sending the package. Returns sent without requesting them first will not be accepted.
Returns address: Marchant Pereira 221, Office 123, Providencia, Santiago, Santiago Metropolitan Region, Chile.
Size exchanges
If you need a different size, write to us within the same 30-day period. The wetsuit must meet the same conditions as a return. We handle the exchange based on availability of the size you need; if it is out of stock, we will refund you.
Damaged or wrong items
Check your order as soon as it arrives. If the wetsuit arrived damaged, defective or is not what you ordered, email us right away at contacto@kuhane.com with your order number and photos so we can review it and make it right.
Exceptions
We do not accept returns of used wetsuits, wetsuits without tags or original packaging, or gift cards.
Refunds
We will let you know once we receive and inspect your return, and whether the refund was approved. If approved, you will receive it on your original payment method within 10 business days. Please note your bank or card issuer may take a few more days to post it.
If more than 15 business days have passed since we approved your return, email us at contacto@kuhane.com.
2-year warranty
All Kuhane wetsuits carry a 2-year warranty against manufacturing defects from the date of purchase.
What it covers: manufacturing faults in seams, the Moon Zip, neoprene and interior lining that appear with normal use.
What it does not cover: normal wear and tear; cuts, tears or punctures caused by fins, rocks, fingernails, velcro or other objects; damage from improper care (hot water, drying in the sun, chemicals, storing it folded); and wetsuits modified or repaired by third parties.
How to make a claim: email us at contacto@kuhane.com with your order number, a description of the problem and photos. If it is covered by the warranty, we will repair or replace the wetsuit.